Technical Support
Welcome to the Dream Track Support Page! We are committed to providing the best user experience and timely assistance. Below are some resources that can help you resolve any issues you may encounter while using Dream Track.
Frequently Asked Questions (FAQ)
Here, you can find answers to common user questions, which may help you resolve issues quickly without needing to contact our support team.
How do I back up my data?
Answer: Your data will be automatically stored on your local device and in iCloud. Make sure your iCloud backup feature is enabled for cross-device syncing and backup.
How do I modify or delete my data?
Answer: You can freely add, modify, or delete dream content. Tasks can be adjusted according to your needs at any time. Please note that deleted data cannot be recovered, so proceed with caution.
How do I manage my subscription?
Answer: After the free trial period ends, the subscription will automatically renew unless you cancel it 24 hours before the trial ends. You can cancel the subscription at any time via the “Account Settings” in the App Store to avoid unnecessary charges.
How do I restore my purchases on a new device?
Answer: After reinstalling the app on a new device, you can go to the “Settings” and click the “Restore Purchases” option to recover your previous subscriptions.
What should I do if the app crashes?
Answer: Ensure that both the app and your operating system are up to date. If the issue persists, try restarting your device or reinstalling the app.
Troubleshooting
This section provides basic troubleshooting steps to resolve common technical issues.
- Make sure your app is updated to the latest version.
- Restart your device to resolve temporary software issues.
- Check your device’s storage to ensure there’s enough space for the app to run properly.
Contact Us
If you cannot find the answers in the FAQ or troubleshooting sections, you can contact our customer support team via:
- Email: pendygg@yahoo.co.jp
We aim to respond to all inquiries within 24 hours.